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Troubleshooting

Dishwashers

No Water or Will Not Fill

  • No water supplied to unit
  • Ensure power is supplied to the Dishwasher.
  • Check to see if water source is supplying adequate water
  • Ensure the Door is fully closed and latched.
  • Check the float. Dishwashers have a plastic bubble or dome in the bottom front corner. This dome is a float that ensures the dishwasher will not overfill and flood. The float sticks in the up position and prevents the water from entering.
  • If the product has an electronic console, please ensure the panel is not locked out in the ‘Child Lock’ or ‘Sabbath’ mode.

Poor Cleaning

  • The dishwasher requires hot water to thoroughly clean the dishes. It is necessary to run the water tap in the sink before starting the dishwasher. This removes the cool water that is setting in the pipes in the home and will supply the dishwasher with hot wash water. The recommended amount of good quality fresh detergent is also required.
  • Reference the product’s ‘Use & Care’ guide for the recommended detergent and filling.
  • To ensure the detergent remains fresh, store in an air tight container and above the sink level where moisture is not a consideration.
  • If using a powdered detergent, shake the box to ensure the detergent has not clumped and losing its cleaning effectiveness.
  • Always select the Manufacturer’s recommended wash cycle applicable to the dish load to be cleaned.

Clean Light On (steady)

  • The dishwasher does not need service. The clean light is supposed to stay on until the clean dishes are removed and the timer dial is turned slightly further clockwise. Many people use the dishwasher to store clean dishes. The light lets the family know if dirty dishes should be added.
  • Always reference the Dishwasher ‘Use & Care’ guide when having questions or concerns of a feature or operating characteristic of the appliance.

Clean Light On (blinks)

  • Consult use and care manual for further instruction.
  • Try disconnecting the power supply and then reconnect after five minutes to allow the software to reset.

Will Not Start/Timer Does Not Advance

  • If the motor has stopped because of an overload, it will automatically reset itself within a few minutes.
  • Is a cycle with Hi temp washing used? Timer delays cycle until water heats to proper temperature (usually 128° -135°F).
  • Is control at the beginning fill area of cycle? Dishwasher may have been stopped before completing previous cycle.
  • Is door completely closed and latch securely locked?
  • Is fuse blown or circuit breaker tripped to off?
  • Is the water supply turned on?
  • Check to see if the Dishwasher has been placed in the ‘Child Lock’ or ‘Sabbath’ mode of operation.
  • Try disconnecting the power supply and then reconnect after five minutes to allow the software to reset.
  • If digital display – are there any error codes or multiple lights flashing? Call for service.
  • Today’s Dishwasher can take up to four (4) hours to complete the cycle and with this being a normal occurrence.

Food Soil Left On Dishes

  • Are the racks loaded properly so that spray arms turn freely and large items do not block water to door dispensers and baskets?
  • Assure dishes are free from solid food items.
  • Is detergent fresh and dry? Sand-like particles on glasses and upper rack items indicate old detergent. Do not fill dispensers until ready to start dishwasher.
  • Is enough detergent used for water hardness and soil level?
  • Is recommended dishwasher detergent being used?
  • Never use soap or laundry detergents which slow down the wash arm due to high suds.
  • Is the water level too low? If water supply pressure is low the dishwasher will not fill to the proper level, therefore do not use water for other purposes while dishwasher is running to assure correct fills.
  • Check your detergent. Many detergent companies have removed the phosphates which could result in leaving some spots and cloudy dishes. Always read the recommended guide on your detergent and also consult your use and care manual. The use of a quality rinse aid product is recommended.

Leaking

  • Are the racks overloaded? Make sure items are loaded so spray reaches all surfaces and items drain properly. Do not nest items.
  • Is rinse aid being used? Rinse aid reduces surface tension of the water giving better rinse water draining from dishes for faster drying.
  • Is the air dry setting selected? Allow more time when using this option or use heat dry option. Plastic items may need towel drying
  • Many new dishwashers require a break in period for the drying cycle.
  • After the cycle is completed, leave the Dishwasher Door cracked as needed for trapped moisture removal.

Dryers

Poor/Slow Drying

  • Check the exhaust duct work in the home. Rigid metal or flexible metal duct that is 4 inches in diameter should be used. Flexible foil or vinyl duct is not recommended or approved for clothes dryers. Poor exhaust conditions compromise the
  • 's performance, reliability and safety systems and can prevent repair coverage under the Manufacturer Warranty.
  • Check the Dryer Filter Screen and clean after each and every load.
  • Refer to the ‘Use & Care guide for the recommended settings for the clothing items to be dryed.

No Heat

  • Check to be sure there is power to the dryer. An electric dryer needs to be plugged into a 30 amp circuit that has two 30 amp fuses or circuit breakers in the home wiring. Consult a licensed electrician for proper sizing of circuit.
  • Is the dryer control set for fluff air only rather than heat cycle?
  • The last minutes of heat setting are without heat.
  • Follow the ‘Use & Care’ guide for the Manufacturer’s recommended settings for various load sizes.

Won't Start

  • 90% of poor or slow drying problems can be resolved by cleaning and straightening of the venting pipes.
  • Ensure door is properly closed. If door has more than one latch, check to see if both latches are closed.
  • Check to see if the dryer is set in the ‘time delay’ or Sabbath mode of operation.
  • Digital default codes – call for service

Ranges/Stoves

Hot Surface

  • The entire surface of the cooktop is considered a cooking surface. Caution should be used when the stove is in use. Hot pads and insulated utensils are recommended.

Cooktop Discolored (Glass Top Models)

  • Glass cooktops should be cleaned frequently. Refer to Use & Care Guide for cleaning instructions. Only use the Manufacturer recommended cleaners or damage to the surface can occur.
  • Do not use utensils that are larger than the cooking pattern. Refer to the product ‘Use & Care’ guide for the recommended utensil type and sizes to be considered.

Hot Surface Indicator Light Stays On

  • The hot surface indicator light will remain lit until the sensor at the element determines that the element has cooled. This could take some time, depending on usage and type of cooking utensil that was on the element.

Difficulty With Self-Clean

  • Each oven has different control systems. Setting the controls can be different from previous models. Refer to the ‘Use & Care’ guide for placement of the product in the cleaning cycle. When in doubt, call the Manufacturer to get assistance on programming the self-clean cycle.

Temperature Too High/Low

  • Most oven controls can be adjusted slightly by the homeowner. Refer to the ‘Use & Care’ guide for models allowing adjustment by the user, or call the Manufacturer to determine if your oven temperature is adjustable.

Not Heating At All

  • Check house fuses or breakers. Electric ranges require a 240 volt circuit for proper operation. Consult a licensed electrician for proper sizing of circuit.
  • Check to see if the product is in the ‘Child Lock’ or ‘Sabbath’ mode of operation. Refer to the ‘Use & Care’ guide for information regarding this feature and whether it applies to your model.

Oven Won't Come On

  • Most models require the clock be set for a 'manual' setting for normal usage. Refer to the Use & Care instruction for proper setting of the clock.
  • Check to see if the product is in the ‘Child Lock’ or ‘Sabbath’ mode of operation. Refer to the ‘Use & Care’ guide for information regarding this feature and whether it applies to your model.
  • Check bake element to see if it has been burned or is broken.

Slow Heating

  • Most electric ranges are rated for use on 208/240 volts. Due to the lower voltage, 208 volt applications will normally experience a 25% drop in output wattage from the elements. This means cooking times will be 25% longer.

Poor Baking

  • Lining the oven racks with aluminum foil is not recommended. This practice interrupts the air flow in the oven, causing baking complaints.
  • When using the oven, and on open coil surface cook top models, ensure there are no large pans blocking the oven air vent.
  • Even spacing of food items within the cavity oven will generally bring the desired cooking results. Refer to the Manufacturer’s ‘Use & Care’ guide for recommended shelving and spacing.
  • Refer to the food item recipe for the recommended temperature and time allowance to achieve the desired results.

Smokes While Broiling

  • The broiling pan and rack supplied with the product is designed to drain grease away from the food. Do not use cookie sheets or baking pans for broiling. Position rack to a lower level. If food is high in fat content, the element can cause the fat to ignite and smoke.
  • Some Manufacturers require for Oven Door to be open to the Broiling Position. Please refer to the product’s ‘Use & Care’ publication for more detail.

Refrigerators

No Ice

  • It will take about 24 hours before the first batch of ice is produced. The bail or wire arm needs to be in the down position. The freezer section needs to be VERY cold for ice production. Ice cream and frozen juices are solid when the freezer is cold enough for ice. Check or reset the controls and wait a day for ice production.
  • The Freezer Compartment should retain a moderate to full food load to ensure proper freezer temperatures are achieved to allow ice production.
  • In the absence of frozen food packages, you can use plastic jugs of water to retain proper Freezer Compartment temperatures.

No Water (Through The Dispenser)

  • The dispenser lever will need to be pressed and held in for about 5 minutes to fill the cold water tank that sits behind the crispers inside the refrigerator. Remember to throw several glasses of water out.
  • Models containing a Water Filter should incur changes of the filter on the Manufacturers recommended replacement schedule.

Not Cooling

  • Check to be sure the installers plugged the refrigerator in and that the circuit is good. (If the lights come on inside the refrigerator, it has power.) Check the controls; be sure they are in the mid settings. Listen for the fan inside the freezer.
  • If the refrigerator clicks every 2-3 minutes and it is not cooling, call for service. It may a bad compressor.
  • Check to see if the appliance has been accidentally set in the ‘Store Display Mode of Operation’. For affected models, please reference the Product ‘Use & Care’ publication.

Cabinet is Warm/Hot

  • The front edge of the cabinet should be warm in the area where the door seals against the frame. This keeps frost and condensation from forming in this area.

Sizzling/Gurgle Sounds

  • The refrigerator has an automatic defrost feature. The ice that has formed on the hidden cooling coils is melted and the defrost water drains away. The sizzle and gurgling sounds are normal during defrost.

Runs All The Time

  • New refrigerators use much less energy than older models. They use smaller compressors that run longer to produce cooling. As long as the doors seal well and the refrigerator is cooling and not freezing your fresh food, the cycle times are not a problem.
  • The Freezer Compartment should contain a moderate to full food load as needed to retain temperatures and to reduce operational run time.

Water Dispenser Drips

  • If the water dispenser drips several times after filling your glass, this means you have air in the water tank. Run about 2-3 gallons of water through dispenser to get air out.
  • The incoming water pressure to the residence can also cause this condition.

Room Air Conditioners

Unit Won't Run

  • Is fuse blown or circuit breaker tripped to off?
  • Is unit control switch set for operating position?
  • Is unit plugged in properly?
  • Check LCDI switch on plug end of power cord. Must be plugged in to reset
  • For electronic control models, check to see if the control is set on ‘Time Delayed Start'. Please reference the product ‘Use & Care publication for affected models and setting recommendations.

Not Cooling

  • Check to see if the exhaust vent is positioned to the closed selection
  • Are controls set properly for adequate cooling?
  • Is the Unit set to the Energy Savings selection which allows the Compressor to only cycle when the fan runs? It the Southeast it is recommended for the fan to run consistently as required to remove moisture and achieving comfort levels.
  • Is the inside and outside coils clean?
  • Is anything blocking front of air conditioner?
  • Is filter clean, all panels and seals in place?
  • During installation, was the foam rubber casing gasket properly installed to seal outdoor air from entering in to the room?
  • Is there excessive room moisture from cooking, showers, laundry?
  • Is unit properly sized for area being cooled? Too small: runs all the time; poor cooling; ices up. Too large: room feels cold, clammy; doesn't remove enough moisture.
  • Try setting fan to higher speed.
  • Try setting thermostat to a cooler setting.

Unfamiliar Sounds/Noisy

  • Is there a vibrating or rattling sound? Check installation & window design. Sounds also may be caused by house construction such as vibration of the unit due to wall construction or unsteady window mounting area.
  • Be sure to use a recommended mounting hardware
  • For energy efficiency reasons, today’s units are designed to collect and dispense water onto the Condenser Coil. This can make a ticking or splashing noise and is a normal occurrence.

Washers

Leaks

  • Check the installation. Use the new fill hoses that came with the washer.
  • Verify that the rubber washers were inserted in the hose ends and the hoses were tightened down with pliers or channel locks.
  • Also check to be sure that the drain was properly installed. Insert drain hose into stand pipe 6’- 8' and be sure it has been secured.
  • Check the Drain Pipe where the hose enters into the drain. An easy test is to wrap a paper towel around the opening. If it becomes wet, the drain is likely at fault and not the Washer.
  • Make sure clothing items are not floating to the top of the Basket (nylon and polyester type clothing will trap air and can result in water leakage complaints).

Fills & Drains At The Same Time

  • The drain hose must be plumbed at least 34 inches above the floor. Low and floor drains allow the water to siphon out of the washer. If the drain hose cannot be lifted, use a siphon break.

No/Slow Drain

  • Be sure to use the corrugated anti-kink hose that comes with the new washer. Rubber hoses kink and restrict the drain water. If a longer hose is needed, it can be purchased from a parts distributor.

Water On Floor

  • Are both cold and hot water inlet hoses properly tightened with flat washers installed?
  • Is drain hose installed properly?
  • Is house drain stand pipe clogged/blocked or slow?
  • Is load off balance? Mix large and small items in each load. Load evenly to maintain washer balance.
  • Is low water level with high agitation being used?
  • Is the basket pulled forward toward front of cabinet? Care should be taken after loading to ensure basket remained in center position when fill cycle begins.
  • Is washer installed level?
  • Is washer overloaded? Place clothes in basket before filling with water. Load by the amount of space items take up not by their weight. Drop items into washer loosely. Fill to the top of basket not agitator. Do not pack.
  • Is the pressure of the water supply excessive? Reduce by installing a pressure regulator (above 120 psi)

Linting

  • Are loads properly sorted? Never mix lint shedding fabrics. Separate lint giver such as towels, flannel, sweater from lint taker.
  • Is enough detergent used to hold lint in suspension during a wash cycle? Follow the instructions in the laundry guide to determine how much detergent is needed for your washer and clothes load.
  • Is fabric softener used with load to reduce static attraction of lint?
  • Is there paper or tissue in pockets?
  • Is too much chlorine bleach used causing lint shedding?
  • Is washer overloaded?
  • Shake out items to remove excess lint and dirt before laundering.
  • Turn garments made of lint receiving fabric inside out before washing.

Load Too Wet After Spin

  • Are loads properly balanced? Stop washer and rearrange load so washer can spin at top speed.
  • Is cold rinse used? Cold rinse saves energy, but may leave loads a little colder and wetter.
  • Is lid closed? Washer will not spin with lid open.
  • Is the proper cycle used for the type of load? Always use normal/regular/heavy cycles which have high spins for heavy cottons.
  • Is washer overloaded? This could put extra stress on the motor and cause slow spin speeds.

No Drain

  • Is standing water left in tub after cycle? Pump could be blocked or jammed. Be sure to remove all items from pockets. Small items such as baby socks and hosiery should be washed in a mesh laundry bag.

Snags, Rips, Holes

  • Are fasteners on items fastened before being washed?
  • Are sharp articles removed from pockets?
  • Could items have been damaged before washing?
  • Is the washer overloaded?
  • Is undiluted chlorine bleach in direct contact with fabric? Natural fibers will show damage faster than synthetic fibers.

Electronic Controls

  • Many modern washers have electronic controls and touch pads, beeps, bells and other sounds are used for user controls.
  • Digital displays and lights are used to give information to the user. Wash times are estimated. (F) or (E) codes indicate a problem with the unit. Consult the use and care guide for further instruction.