FREE SHIPPING ON ALL ONLINE ORDERS OVER $49 
COVID-19 UPDATE: We are excited to announce that we have safely and responsibly reopened our Appliance Centers to walk-in customers. Learn More
     
     

FREQUENTLY ASKED QUESTIONS

Are there shipping delays due to COVID 19?

Due to COVID 19 there is a high demand and unfortunately shipping times might be delayed on online orders. Most orders will ship within 5-14 business days.


Who do I call if I have a question about my online order that needs to be answered ASAP?

If you have immediate questions regarding online orders, please chat with us, call customer service at 1-888-447-6278, or email support@smartneighbor.com.


Do I have to be an Alabama Power (utility) customer to purchase from your store?

No. Alabama Power Appliance Centers have sold to thousands of customers who have their utility service through other power generation providers or electric co-op. We can sell to any person that comes into our stores. If you are an Alabama Power utility customer, there are no service time requirements. Financing is available to anyone with approved credit.

 

What are the delivery times on major appliances that are not in-stock at local stores?

Unfortunately due to COVID-19 we are experiencing delays on all our major appliance brands.