FREQUENTLY ASKED QUESTIONS
Are there shipping delays due to COVID 19?
Online ordering is available for certain items. Due to COVID 19 there is a high demand and unfortunately shipping times might be delayed. Most orders will ship within 5-14 business days.
Who do I call if I have a question about my online order that needs to be answered ASAP?
If you have immediate questions regarding online orders, please chat with us, call customer service at 1-888-447-6278, or email firstname.lastname@example.org.
Do I have to be an Alabama Power (utility) customer to purchase from your store?
No. Alabama Power Appliance Centers have sold to thousands of customers who have their utility service through other power generation providers or electric co-op. We can sell to any person that comes into our stores. If you are an Alabama Power utility customer, there are no service time requirements. Financing is available to anyone with approved credit.